Practice charter

We aim to provide the best possible service to our patients. The care of our patients’ health is a partnership between the patient and our Surgery team. The success of that partnership depends on an understanding of each other’s needs and co-operation between us;

Our responsibilities to you are to ensure that you ;

  • will be greeted courteously and any issues or assistance required will be addressed and actioned appropriately and in a timely manner
  • have the right to confidentiality
  • are contacted on the same day if your problem is deemed as urgent
  • have your repeat prescription ready for collection or at your nominated pharmacy within 48 hours of making your request

Your responsibilities to us are to;

  • Treat all of our staff with respect and dignity in their workplace
  • Keep us up to date with any changes in your contact details
  • Only request a home visit if this is absolutely necessary and you are too unwell to attend the surgery
  • Cancel any appointment that you are unable to attend

Page last reviewed: 27 March 2025
Page created: 27 March 2025