We aim to provide the best possible service to our patients. The care of our patients’ health is a partnership between the patient and our Surgery team. The success of that partnership depends on an understanding of each other’s needs and co-operation between us;
Our responsibilities to you are to ensure that you ;
- will be greeted courteously and any issues or assistance required will be addressed and actioned appropriately and in a timely manner
- have the right to confidentiality
- are contacted on the same day if your problem is deemed as urgent
- have your repeat prescription ready for collection or at your nominated pharmacy within 48 hours of making your request
Your responsibilities to us are to;
- Treat all of our staff with respect and dignity in their workplace
- Keep us up to date with any changes in your contact details
- Only request a home visit if this is absolutely necessary and you are too unwell to attend the surgery
- Cancel any appointment that you are unable to attend